Politique d’expédition
This Shipping Policy applies to all orders delivered to the following countries:
United States, United Kingdom, France, and Poland.
We aim to provide a smooth, transparent, and reliable delivery experience for all customers.
1. Shipping Costs
We offer free standard shipping on all orders to the United States, United Kingdom, France, and Poland.
There are no additional or hidden fees at checkout.
2. Processing & Delivery Time
Processing Time: 1–2 business days
Estimated Delivery Time: 4–7 business days after dispatch
Total Estimated Delivery Time: 5–9 business days
Order Cut-off Time: 12:00 PM (EST), New York time
Delivery times may vary slightly depending on carrier volume and local delivery conditions.
You will receive a tracking link via email once your order has been dispatched.
3. Delivery Partners
We work with trusted logistics partners who provide fully tracked delivery.
Final-mile delivery is handled by local carriers such as USPS, UPS, FedEx, Royal Mail, La Poste, or other regional couriers depending on the destination country.
4. Address Changes
If you need to update your delivery address, please contact our customer service team within 24 hours of placing your order.
After dispatch, address changes are no longer possible.
5. Order Cancellations
You may cancel your order before dispatch at no cost.
Once the order has shipped, cancellations are no longer possible.
If you wish to return an item after delivery, please refer to our Refund Policy.
6. Delayed or Damaged Deliveries
If your parcel arrives damaged or delayed, please contact us as soon as possible:
Email: Info@aurevien.com
Phone: +31627385101
For damaged parcels, please include photos to help us resolve the issue quickly.
7. Customer Support
Customer Service Hours:
Monday–Friday: 9:00 AM – 5:00 PM (EST)
Email: Info@aurevien.com
Phone: +31627385101
Customer service is based in the Netherlands and provides English-language support.
We respond to all inquiries within 24 hours on business days.
8. Company Information
This online store is operated by AVK CONS LLC, registered in the United States under company number 10323176.