ORDERS & SHIPPING
Do you ship within the United States?
Yes, we offer shipping throughout the United States.
Do you offer free shipping?
Yes. We provide free standard shipping on all the United States.
How long does delivery take?
Processing time: 1–2 business days
Shipping time: 4–7 business days
Total estimated delivery time: 5 to 9 business days.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email.Please allow up to 2 business days for tracking updates to appear.
My tracking isn't updating (what should I do?)
The system may need time to refresh. If no updates appear after 2 business days, contact us at Info@aurevien.com.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 30 days of delivery. Items may be returned for any reason as long as they meet our return conditions.
What condition must items be in?
To be eligible for a return, items must be:
- Unused
- Unwashed and undamaged
- In Original packaging
- Accompanied by proof of purchase
Do I need to pay for return shipping?
- For change-of-mind returns: Yes, customers are responsible for return shipping costs.
- For damaged, incorrect, or defective items: We will cover the return shipping or provide a prepaid label.
How long does a refund take?
Once we receive and inspect your return, refunds are issued within up to 10 business days.Please allow extra time for your bank to process the credit.
PAYMENT POLICY
Which payment methods do you accept?
We currently accept:
Visa,Mastercard,American Express,Apple Pay,Google Pay,Shop Pay,Klarna,UnionPay,Maestro
Is my payment secure?
Yes. All transactions are encrypted using SSL and handled by secure third-party processors.We do not store your full card information.
My payment was declined (what should I check?)
- Billing details
- Sufficient available funds
- Bank authorization for online/international purchases
- If issues continue, contact us at Info@aurevien.com.
Customer Support
How can I contact Aurevien?
E-mail: Info@aurevien.com
Phone Number: +31 6 27385101
Customer Service Is Available: Monday–Friday, 9:00 AM – 5:00 PM (EST)